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Warranty Policy

  • Warranty Coverage

    • Hero MFG LLC ("Hero") warrants its products to be free from defects in materials and workmanship for a period of 12 months from the date of purchase (the "Warranty Period").

    • This warranty applies only to the original purchaser ("Consumer") who purchased the product directly from Hero MFG LLC or an authorized reseller.

    • Hero MFG LLC's warranty is limited to repairing or replacing the defective product at Hero's discretion and does not cover any associated costs, such as labor, installation, or transportation.

 

  • Warranty Exclusions

    • The warranty does not cover damages or defects resulting from the following:

      • Misuse, abuse, negligence, accidents, or improper product installation.

      • Use of the product for purposes other than its intended use or in a manner contrary to the provided instructions and guidelines.

      • Dimension, product changes, or alterations made by third-party companies to their products that affect the fit or use of Hero MFG LLC products. 

      • Unauthorized modifications, alterations, or repairs made to the product.

      • Normal wear and tear, cosmetic damage, or scratches.

      • Exposure to harsh environmental conditions, including extreme temperatures or weather conditions.

      • Failure to comply with applicable laws, regulations, and safety standards.

 

  • Making a Warranty Claim

    • To initiate a warranty claim, the Consumer must contact Hero MFG LLC's customer support within the Warranty Period. The Consumer must provide proof of purchase, including the purchase date and location, and a detailed description of the issue or defect.

    • Hero MFG LLC may require the Consumer to ship the defective product, at the Consumer's expense, to Hero's designated service center for evaluation and repair or replacement.

    • If the product is deemed eligible for warranty coverage, Hero MFG LLC will repair or replace the defective product and return it to the Consumer at Hero's expense.

 

  • Repair and Replacement

    • Hero MFG LLC reserves the right to use new, refurbished, or reconditioned parts or products for repair or replacement under this warranty.

    • If the specific product covered by the warranty is no longer available or discontinued, Hero MFG LLC may replace it with a product of comparable value and functionality.

 

  • Limitations

    • This warranty is Hero MFG LLC's sole and exclusive warranty. It supersedes any other warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose.

    • Hero MFG LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the product, even if Hero has been advised of the possibility of such damages.

 

  • Governing Law and Jurisdiction

    • This Warranty Policy shall be governed by and construed in accordance with the laws of Texas, without regard to its conflict of laws principles.

    • Any disputes arising out of or in connection with this Warranty Policy or the warranty claim process shall be subject to the exclusive jurisdiction of the courts in Texas.

 

By purchasing from Hero MFG LLC, the Consumer acknowledges and agrees to abide by the terms of this Warranty Policy. Please contact Hero MFG LLC's customer support for any questions or concerns regarding the warranty or warranty claim process.

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