Shipping Policy

• Order Processing:

  • Orders will be processed and shipped within fifteen (15) business days after payment confirmation, subject to product availability.

  • We will notify you via email if any delay is anticipated due to unforeseen circumstances or high-volume orders.

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• Shipping Methods and Costs:

  • We offer standard shipping options, and the shipping cost will be calculated based on the package's weight, dimensions, and destination.

  • The shipping cost will be displayed during the checkout process, and you can review it before completing your purchase.

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• Shipping Timeframes:

  • Standard shipping within the continental United States typically takes 2-10 business days for delivery.

  • Please note that these timeframes are estimates, and delivery times may vary due to factors beyond our control, such as weather conditions or customs delays.

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• Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor the status of your shipment.

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• International Shipping:

  • We offer international shipping to select countries. Shipping costs and timeframes for international orders may vary, and any applicable customs duties or taxes will be the recipient's responsibility.

 

Return Policy:

• Eligibility for Returns:

  • If you are not fully satisfied with your purchase, you may request a return within ten days of delivery.

  • To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Any product that has been altered, used, or damaged will not be eligible for return.

 

• Return Process:

  • Please contact our customer support at, Support@HeroMFG.co within the specified return period to initiate a return. 

  • Our customer support team will provide you with a return authorization and instructions on returning the product.

 

• Return Shipping:

  • The cost of return shipping will be the customer's responsibility unless the return is due to a manufacturing defect or an error on our part.

  • We recommend using a trackable shipping method for returns to ensure the product reaches us safely.

 

• Refund or Exchange:

  • Once we receive the returned product and verify its condition, we will process your refund or exchange within 20 business days.

  • Refunds will be issued to the original payment method used for the purchase.

  • Exchanges are subject to product availability, and a refund will be issued if the desired item is unavailable.

 

• Non-Returnable Items:

  • The following items are non-returnable:

    • Custom-made or personalized products.

    • Products that have been used, altered, or damaged.

    • Clearance or sale items.

 

• Contact Us:

  • If you have any questions or concerns regarding our Shipping and Return Policy, please contact our customer support team at Support@HeroMFG.co

 

We are here to assist you and ensure your shopping experience with Hero MFG LLC is smooth and satisfactory.

Note: This Shipping and Return Policy is subject to change without prior notice. Please review the policy periodically for any updates.